POV: you are rushing to the oven that will make food edible and save precious morning minutes. The usually silent oven decides to start a c…

POV: you are rushing to the oven that will make food edible and save precious morning minutes. The usually silent oven decides to start a conversation: sir, would you care to install something? An update, that is. It is out! What do we see here? The oven failed its owner at the worst possible moment. I call such crude decisions mental gymnastics. And these are the results of that work. Mental gymnastics: you talked through possible solution options, left the meeting with a feeling of work accomplished and the realization that now everyone is on the same page and it is clear how everything will work and how to implement it. Please add two items to the exercise list: building a Customer Journey Map and prototyping. If we draw the simplest map for the oven, we will see that a person touches and interacts with it twice: when loading food and setting the timer/mode, and when the food is ready. Example: opened the oven door, loaded food, tapped the display, chose the needed mode, chose the timer, and so on. The task "how do we attract attention and install the update" will find new solutions! Show the update notification after the person has taken out the ready food. You will not annoy them by interrupting the routine, and you will achieve your goal softly. No blogger will be able to dig in and write upset posts on the internet. What if mom sees it too, she will not be pleased either. Planning and prototyping. Best friends of good user experience. P.S. Yes, this is not a screenshot. I do not know which key combo to press so the oven takes a screenshot of its interface 🌚